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Rules for the use of TOLC@HOME by students



This document defines the new TOLC@HOME tool and regulates the codes of conduct for the TOLC@HOME during the COVID-19 pandemic emergency.

Following the declaration of state of national emergency the 31st January 2020 and the issuing of the Legislative decree DL 23 February 2020 N. 6, which introduces urgent measures for the containment and management of the COVID-19 pandemic, the procedure adopted by CISIA has become necessary in order to continue to provide verification processes of adequate preparation for the admissions in the participating universities and to select students for university degree courses with limited access.

The final goal of the TOLC@HOME is to allow a regular administration of TOLCs at homes of students who need to take entry tests to enrol in the academic year 2020/21, adapting the usual CISIA format to the home environment.

A TOLC@HOME is identical to a TOLC. The only differences are in the administration method, which thanks to the adopted procedures and technologies can be carried out at the home of students, and in the possibility to repeat the TOLC@HOME only once per macro-period as identified in the calendar, and not once a month.



1.1 Definition

The TOLC@HOME, just like the Test On Line CISIA (TOLC) is an instrument that guides students and evaluates their knowledge. It is required to access university degree courses and is used to select students for university degree courses with and without limited access.

These tests are promoted and managed by the Interdisciplinary Consortium for Access Integrated Systems (Consorzio Interuniversitario Sistemi Integrati per l’Accesso, from now on referred to as CISIA).

1.2 Structure

The TOLC@HOME, just like a TOLC, is an individual test usually different for each student consisting of a number of questions selected automatically and randomly from the CISIA TOLC database with a software owned, developed and managed by CISIA.

There are the same different types of TOLC@HOME as in a TOLC and they differ by scientific disciplinary areas: TOLC-I, TOLC-E, TOLC-F, TOLC-B, TOLC-S, TOLC-SU, TOLC-AV, English TOLC-I, English TOLC-E and English TOLC-F of different composition and duration.

For each TOLC question there are five possible answers one of which only is correct.

The TOLCs in Italian include a section for the evaluation of the English language.

The TOLC structures are as follows:

  1. a) TOLC-I consists of questions from the following areas: Mathematics, Logic, Science and Reading Comprehension;
  2. b) TOLC-E consists of questions from the following areas: Logic, Reading Comprehension and Mathematics;
  3. c) TOLC-F consists of questions from the following areas: Biology, Chemistry, Mathematics, Physics and Logic;
  4. d) TOLC-B consists of questions from the following areas: Basic Mathematics, Biology, Chemistry and Physics;
  5. e) TOLC-S consists of questions from the following areas: Basic Mathematics, Reasoning and Problems, Reading Comprehension and Basic Sciences;
  6. f) TOLC-SU consists of questions from the following areas: Text comprehension and knowledge of the Italian language, Knowledge and skills acquired at school, Logical reasoning;
  7. g) TOLC-AV consists of questions from the following areas: Biology, Chemistry, Physics, Mathematics, Logic and Reading comprehension;
  8. h) English TOLC-I consists of questions in English from the following areas: Mathematics, Logic, Sciences and Reading Comprehension;
  9. i) English TOLC-E consists of questions in English from the following areas: Logic, Reading Comprehension and Mathematics;
  10. l) English TOLC-I consists of questions in English from the following areas: Biology, Chemistry, Mathematics, Physics and Logic.

For the TOLCs described in h), i) and l) there is a specific CISIA portal with all information in English.

All the information regarding the structure of each type of TOLC, the number of questions for each sections, the time available to complete each section, the topics and subjects covered are available and up to date on the website www.cisiaonline.it

 1.3 Test database and validation

A TOLC@HOME, just like a TOLC, may be generated automatically or selected from predetermined batches – that is from a series of tests previously created. They all have similar or comparable difficulties and originate from the CISIA TOLC database which is protected and not public.

Only the TOLC-F questions originate from a public database available to all users through the online simulation and orientation tests on the CISIA website.

The question databases are continuously validated and updated by scientific committees expressly constituted by CISIA.


1.4 Administration and virtual locations

The TOLC@HOME is administered to the single student through the CISIA computer platform, with tools and technologies able to create virtual classrooms in which to recreate a secure and controlled environment where each candidate can be correctly identified and can independently take the test. Virtual classrooms are created and managed by the university centres in collaboration with CISIA. A university centre is a university structure that has agreed to the TOLC@HOME.

The administration of a TOLC@HOME takes place according to a calendar established by CISIA in accordance with the participating universities; the calendar with the available dates for the administration of a TOLC@HOME can be found on the CISIA website www.cisiaonline.it.

1.5 Evaluation and results

The result of each TOLC@HOME, just like for a TOLC, and except for the “Evaluation of the English language”, is determined by the number of correct and incorrect answers and questions not answered which add up to the total score according to the following:

– 1 point for each correct answer;

– 0 points for each blank answer;

– a penalty of 0.25 points for each incorrect answer.

There is no penalty for incorrect answers for the section “Evaluation of the English language” and the score is determined as follows: 1 point for each correct answer and 0 points for each incorrect answer and questions left blank.

The score obtained, immediately available at the end of the test, becomes official within 48 hours from the end of the TOLC@HOME.

Given the above, please note that a university degree course of the various participating universities may use the TOLC@HOME result through an internal evaluation system, by differently calculating the scores and indicating their own minimum threshold to access a course. This information is generally defined in the calls and notices of each university.

1.6 TOLC@HOME validity

To the TOLC@HOME may participate university centres, also through departments, schools and similar institutions, that from now on will be called “university centres” or “centres”.

All the university centres participating in the TOLC@HOME adopt the same procedures and organization measures. For this reason, the result obtained in the same type of TOLC@HOME is valid for admission to a university degree course present in all participating universities using the same type of TOLC@HOME.

The validity of the TOLC@HOME is accepted by all centres participating in the administration of the TOLC@HOME, at least for the calendar year in which it was taken. To this end, the university centres undertake to amend, supplement and update their regulations and any calls for applications, taking into account the national value of the TOLC@HOME and specifying the validity of the result obtained.

Centres that decide not to administer a TOLC@HOME may still accept the result of the test.

CISIA is committed to giving as much publicity as possible on its official channels both of the centres adopting a TOLC@HOME and accepting the result obtained in any centre, as well as of those centres that, although not adopting the TOLC@HOME, have decided to accept it.

Please note that such acceptance is guaranteed only during the phase of admission to a university degree course and that if the TOLC result includes Additional Formative Requirements to enrol in a specific university degree course, these should be settled according to the procedures described in the didactic regulation of that university, as provided by current regulations, that is in the university where the student is enrolled.



To take a TOLC@HOME students must be enrolled in the fourth or fifth year of an Italian or foreign secondary school or have obtained a secondary school diploma in Italy or in another country. Failing to comply may result in the non acceptance by the participating universities of the TOLC@HOME results.

Regardless of the centre where the test is booked, students may book, and take, for each of the different types of TOLC@HOME, at most one test for each of the following macro-periods:

  • macro-period 1: from 20 May to 30 June
  • macro-period 2: from 1 July 1 to 31 July
  • macro-period 3: from 24 August to 25 September


Students enrolled in one type of TOLC@HOME cannot enrol in another TOLC of the same type (even if administered online in-person or on paper) before having taken the one to which they originally enrolled.

In the case of a TOLC@HOME they may enrol only in a different macro-period session.

Students who have taken a TOLC@HOME and intend to enrol in a TOLC administered in-person (of any type but different from the TOLC@HOME) at a university centre will be able to do so only for the calendar month following that in which they took any type of TOLC, that is a TOLC@HOME, a TOLC on paper or a simple TOLC.

To participate in the TOLC@HOME students must:

  • Be resident or living in a province where the possibility of free movement is prohibited by an effective Ministerial Decree or Regional Ordinance;
  • Be resident or living in a country other than Italy.

Students who meet both of the following conditions may also participate in the TOLC@HOME:

  • Intention to enrol in a University that does not administer a TOLC in-person since it is located in an area where the possibility of free movement is prohibited by an effective Ministerial Decree or Regional Ordinance;
  • Resident or living in Regions where the free movement of persons is permitted, but in which university centres have not activated the traditional procedure of administration of TOLCs in computer rooms.



3.1. How to register and enrol

Please find below the steps to register to the service and enrol in a TOLC:

  1. As soon as students register to the TOLC area on the cisiaonline.it portal through the provided form, they will receive, at the email address entered during registration, the login credentials for their TOLC personal area on the CISIA portal (https://tolc.cisiaonline.it/studenti_tolc/login_studente_tolc.php);
  2. Students, using username and password provided by CISIA, enter the TOLC personal area to select the format in which to take the test (TOLC@HOME, TOLC, possible substitute paper test called Paper TOLC) and the type of TOLC they intend to enrol in. The next steps are:
    a) Selection of the payment method;
    b) Selection of the university centre and the date on which the student intends to take the TOLC;
    c) Uploading of a valid identity document (if the student does not have a document they may upload a lost or stolen notification).

The image of the uploaded document must be perfectly readable, or the student will not be entitled to take the TOLC@HOME.

  1. Students proceed to payment for the enrolment with credit card or a MAV bank payment slip.

The deadline to enrol for the chosen date is detailed in the following table:

Monday  2.00 PM – previous Tuesday
Tuesday  2.00 PM – previous Wednesday
Wednesday  2.00 PM – previous Thursday
Thursday  2.00 PM – previous Friday
Friday  2.00 PM – previous Friday

Should the deadline to enrol fall on a holiday, the deadline will be postponed to 2.00 PM of the next weekday.

3.2. Payment of the fee

For each test, students shall pay CISIA an all-inclusive compulsory fee as an enrolment fee, non-refundable, the same on all national territory and set by the Board of Governors of CISIA.

Payment can be made through:

  1. MAV bank payment slip

The MAV bank payment slip should be paid before the deadline stated on the MAV.

CISIA may not guarantee a seat in the test room, virtual ones included, for those students who did not pay the MAV before the deadline on the payment slip.

Once CISIA verifies correct payment, students will receive an email at the address provided during the registration process confirming the enrolment to the test.

  1. Credit card

Upon successful payment by credit card, students will be able to view the payment and enrolment receipt in their personal area.

In both cases students may download the Payment and enrolment receipt from the TOLC personal area. The receipt should be retained and exhibited, if required, to access the virtual test room; it also gives students the right to take the test. Should students not receive payment confirmation and not have the Payment and enrolment receipt they will not be able to take the TOLC@HOME.

Payment of the fee gives entitlement to take the selected TOLC@HOME for the chosen location and date/macro-period.

3.3. Use of the fee already paid

Should a student be absent, or late therefore not admitted, or should they encounter technical problems verified by the Virtual Test Room Supervisors, they can enrol for a new date to take the test even in a different location or with different procedure using the credit that will be displayed in the TOLC personal area from the day after the missed test.

The credit may be used only during the same calendar year the payment was made and to book any type of test (TOLC@HOME, TOLC, possible substitute paper test at a university centre) also different from the initial one.

The existence of a credit, i.e. “existing residual credits”, is indicated in the students TOLC personal area homepage.

The credits unused by the end of the calendar year cannot be used in the following years and will not be reimbursed.

Should a student after further enrolment to a TOLC using the credits be again absent (or late), they shall not be able to further use that payment, that is the credits.

The credit will not be available if the test is cancelled by the Virtual Test Room Supervisor for finding irregularities, wrongdoings or attempted wrongdoings, as further specified in this Regulation.



4.1 Equipment required to take the TOLC@HOME and preliminary instructions

To take the TOLC@HOME students must guarantee they have the equipment listed below and have complied with all instructions contained in the specifications “TOLC@HOME TEST ROOM CONFIGURATION, TESTING AND NETWORK REQUIREMENTS” which they will receive by e-mail at the time of enrolment and to which they agree. These specifications are always available in the student TOLC personal area.

Required equipment:

  • A stable data network to access the Internet;
  • A desktop or laptop PC (hereinafter PC) connected to the power supply and to the Internet;
  • A smartphone or tablet connected to the power supply and to the Internet equipped with a video camera (hereinafter mobile device) that will be used as a tool for identification and control by the Virtual Test Room Supervisors. The application indicated by CISIA upon booking the test and that allows videoconferencing and access to the virtual test room installed on the mobile device;
  • Sheets of paper completely blank to take notes and a pen;
  • The possibility to use a room (study, kitchen, bedroom, etc.) of the home that is silent, with no other people in it and properly lit in which to set up a space with the items listed above (see in particular the document TOLC@HOME TEST ROOM CONFIGURATION, TESTING AND NETWORK REQUIREMENTS).


Students will also be required to:

  • Take the test both on the PC and on the mobile device according to the instructions received after enrolling in the TOLC@HOME, that is on the PC the tests of the TOLC@HOME delivery client, on the mobile device the virtual classroom tests;
  • Prepare the proper equipment listed above in time to take the TOLC@HOME;
  • Prepare the room from which the TOLC@HOME will be carried out according to CISIA’s instructions contained in the specifications “TOLC@HOME TEST ROOM CONFIGURATION, TESTING AND NETWORK REQUIREMENTS”;
  • Ensure that the connection of the PC and the mobile device is always active during the administration of the TOLC@HOME, taking into account that the average data exchanged via PC will be around 50MB and those exchanged with mobile device around 1GB;
  • If requested by CISIA, download on the PC chosen to take the test, an application that will be communicated by e-mail at the address indicated in the TOLC personal area, through the CISIA communication channels, and contained in an updated document “TOLC@HOME TEST ROOM CONFIGURATION, TESTING AND NETWORK REQUIREMENTS” agreed upon at the time of booking.


For the TOLC@HOME to be considered valid, the user must remain connected at all times during the test, both with the PC and with the mobile device. The consequences of any short disconnections will be managed by the Virtual Test Room Supervisor who will decide how to proceed.

Besides, during the test, it is not allowed to use any electronic devices or accessories as headsets, earphones, Google Glass, microphones, speakers.

4.2. Access to the virtual test room

Students enrolled in a TOLC@HOME session should connect to the TOLC delivery client on the PC and to the virtual test room on the mobile device following the instructions and timing described in the Payment and enrolment receipt. Before connecting, it is necessary to check that the provisions of point 4.1 above have been complied with, that is to have correctly configured the room and have sufficient connectivity, or the student will not be able to take the TOLC@HOME.

To start the access process students should enter their TOLC personal area on the CISIA official website and follow the instructions to start the TOLC delivery client from the PC.

Only after activating the client can students be connected, via their mobile device, to the virtual test room through the link received by e-mail or by scanning the QR code displayed on the PC screen.

On the TOLC client startup screen on the PC there will be:

  • The student’s personal information;
  • Login and password already entered in the fields required to start the client.

Once logged in, the PC screen will display:

  • A control code to be shown to the Virtual Test Room Supervisor via the mobile device video camera during the identification phase in the virtual test room;
  • The QR code that can be used to access the virtual test room from the mobile device. During this phase, the link to access the virtual test room will also be sent to the student’s email entered during registration. The link or the QR code should be used only on the mobile device.


While connected, via mobile APP to the virtual test room, students must observe a proper code of conduct: that is, communicate with the Virtual Test Room Supervisor by raising the hand (from the videoconference APP) and when requested by the Supervisor:

  • Answer the roll-call;
  • Show their face through the mobile device camera;
  • Scan the control code displayed on the PC screen to show it to the Virtual Test Room Supervisor;
  • Show the Supervisor the surroundings and workstation;
  • Set the mobile device behind them, according to the specifications contained in “TOLC@HOME TEST ROOM CONFIGURATION, TESTING AND NETWORK REQUIREMENTS” and approved at the time of registration, so that the mobile device camera shows from behind both the workstation and all the surroundings.

Throughout the test, students must remain silent to avoid disturbing the other candidates present in the virtual test room. Students may have only blank sheets of paper and a pen. If specific aids have been assigned, it will be possible to use them, therefore also a non-scientific calculator and/or a reading tutor.

Particular delivery arrangements will be made, including through smaller virtual test rooms, for students with disabilities or LDs for whom further aids are necessary in addition to those provided by the delivery client.

When these preliminary steps have been completed, the Virtual Test Room Supervisor will start the test.

 In case of technical problems during the test, students should immediately inform the Virtual Test Room Supervisor through the individual chat available on the client on the PC (“raise hand” command), which will be activated in accordance with the rules and procedures contained in the TOLC regulation of that centre.

The candidate will take the test on the PC using the TOLC delivery client which, for a correct use of the tool, will not allow the opening of other navigation windows during the administration of the test and blocks access to other PC resources.  The Virtual Test Room Supervisor is responsible for evaluating the conformity of how the test is taken.

To this end, the Virtual Test Room Supervisor can rely on the collaboration of CISIA for any incorrect behaviour by candidates using the delivery client on the PC. Even in this case, it will be the responsibility of the Supervisor to decide whether the candidate’s test is cancelled.

Each virtual test room will be controlled by at least one Virtual Test Room Supervisor per centre who is responsible for the room and supervises entry, identification and control operations. CISIA staff may enter a virtual test room if required by the centre for support.

4.3 Rules of conduct

Students must abide by the virtual test room rules of conduct contained in this regulation and in the specifications “TOLC@HOME TEST ROOM CONFIGURATION, TESTING AND NETWORK REQUIREMENTS” which they accept and receive by email at the time of the booking of the test and that can always be found in the TOLC personal area of each student.

The login will be valid as entry signature and clicking on the “COMPLETE” button, at the end of the test, will serve as exit signature and declaration of regular execution of the test.

Students are responsible for completing the test. Failing to do so may entail the non acknowledgement of the correct execution of the TOLC@HOME.

Students during the whole period of the TOLC must:

  • Keep the camera of the mobile device turned on;
  • Keep the microphone of the mobile device turned on and not use any other instrument connected to it;
  • Keep the environment adequately lit;
  • Remain silent during the test;
  • Carry out the control operations required by the Virtual Test Room Supervisor at any time;
  • Do not allow other people to enter the room where the TOLC is taking place.
    Failure to comply may result in the suspension and possible cancellation of the test.


For any technical or procedure issue, candidates may communicate with the Virtual Test Room Supervisor through the individual chat on the TOLC delivery client on the PC.

There is at least one Virtual Test Room Supervisor per virtual room and they are in charge of verifying the TOLC@HOME is executed correctly. They therefore monitor constantly that the necessary conditions to take the test are maintained. They can ask the candidate at any time to show the surrounding environment or speak.

The test room supervisor can:

  • View the physical room where the candidate is;
  • View the candidate’s face in the physical room;
  • Check on-screen the identity document preloaded by the candidate;
  • View the control code displayed on the PC screen and have the mobile device correctly positioned behind the candidate;
  • Suspend/reactivate/cancel tests;
  • Check that the candidate’s mobile device camera and microphone are always turned on during the entire administration process;
  • Redo a complete video and audio check of the room;
  • Interrupt/suspend the test at any time should there be cases or attempts of misconduct;
  • Invite other supervisory personnel inside the virtual test rooms for support and give them management authority over the virtual room and therefore assist in the work of identification and supervision.

Should the Virtual Test Room Supervisor encounter technical problems on their equipment or for any other temporary need, they can be replaced by the CISIA staff who will carry on the identification and supervision operations.

Should the supervisor not be able to re-enter the virtual room within 30 minutes from the occurrence of the problem, the TOLC may be cancelled and rescheduled.

Virtual Test Room Supervisors are required to suspend the test if the candidate leaves the virtual room or turns off the camera or the microphone or detects incompatible noises coming from the candidate’s physical room. Should the test room supervisors consider a wrongdoing particularly serious by their unquestionable judgement, they may also proceed to the immediate cancellation of the test.

The test room supervisors and the candidates will have a PC chat to communicate.

If a candidate has technical problems or malfunctions they can ask, through the chat, for assistance to the test room supervisor who, once the problem has been solved, can proceed to the reactivation of the credentials to restart the test.

If it is not possible to use the chat, the test room supervisors can contact the candidate by telephone.

In case of technical problems that cannot be attributed to the candidate and cannot be solved, the candidate may receive a credit for a new TOLC enrolment.

Failure to comply with the rules contained in this regulation will result in cancellation of the test. In this case the candidate will not be entitled to any reimbursement nor credit. The candidate may participate in future sessions of TOLC, TOLC@HOME or even paper TOLCs (if activated), by paying the registration fee again. 

4.5. Timing and carrying out the test

The test takes place following pre-established procedures and timing. Each section has a time limit and the student can use all the time allocated to each section or close the section in advance. The remaining allocated time to that section will be lost.

During the test there can be only one break and it will be authorised by the Virtual Test Room Supervisor. The break can last at the most 10 minutes and takes place at the end of a test section and before the start of the next one.

During the TOLC@HOME students cannot use any calculation, learning or other tool of support other than those granted to students with disabilities or LD.

In case of problems not solvable during the TOLC@HOME, the virtual test room supervisor in accordance with CISIA may decide to move the candidate in a recovery virtual test room, if seats are available. These virtual test rooms and the administration of a TOLC@HOME in them will be provided in two distinct sessions:

  • At 2:00 PM on the same day for a TOLC taking place in the morning;
  • At 10:00 AM the following day of a TOLC taking place in the afternoon.


Students cannot choose when to recover the test and they will have to make themselves available for the recovery test or they will not be able to take the TOLC.

The recovery test rooms will normally be managed by CISIA personnel on behalf of the university centres.

Those who need to be moved to the recovery test rooms will receive an automatic e-mail from CISIA with all the information on time and day of the recovery test and how to log in to the TOLC client without further charge.

4.6. Results and verification of the outcome of the test

The score obtained, immediately available at the end of the test, becomes official within 48 hours from the end of the TOLC@HOME.

Once the test has been completed, the Virtual Test Room Supervisor can access the recordings and verify the correct execution of the tests. They can also take into account any reports made by CISIA of any unusual behaviour in the use of the client.

Within 48 hours after taking the TOLC@HOME, students who have correctly executed the test, by following the rules and procedures indicated in this regulation, and who have used the delivery client correctly, will have their TOLC@HOME results acknowledged and may access the results certificate. Also within 48 hours the score obtained can be accessed by the centres that accept the results of the TOLC@HOME.



TOLC contents are exclusive property of CISIA and shall not be disclosed in any form by its users.

By registering to the CISIA portal, students accept in full all conditions and points specified in this TOLC@HOME regulation.

The use of the service is subject to the acceptance at the time of registration of the conditions stated in the acceptance/enrolment form and in this regulation and its privacy policy.



During the registration to the TOLC personal area of the CISIA portal, students may declare they have disability or specific learning disability (LD).

In these cases, they should indicate the centre(s) where they will take the test and provide the chosen centre(s) the necessary certificates and documents using a specific document uploading form provided by CISIA.

If requested by the university centre and indicated in the calls and notices for admission, they should also contact the University’s appropriate offices to arrange the specific measures necessary for the administration of the TOLC@HOME, according to the regulations. Students who at enrolment should select a different centre from the one indicated during registration to the CISIA portal will be able to use the same document uploading form.



Individuals interested in taking a TOLC@HOME transfer their personal information directly to CISIA that acts as data holder.

Therefore, CISIA will process student personal information for its institutional purposes and its statutory policies in compliance with current laws and regulations. Personal information can also be used in anonymous and aggregated form for research and statistic publications.

The results of the tests may be communicated to the universities in their capacity as third party recipients in accordance with art. 4, points 10 and 11 Reg. UE 2016/679.

If instead the result obtained in the TOLC@HOME is used by the student to enrol in a test for an admission to a degree course with fixed access in a chosen university that agrees to the TOLC@HOME, the university will be the data holder of the information received directly from the student and of that provided by CISIA as independent data holder.

The student who has taken a TOLC@HOME may not request the cancellation of the results obtained before the deadlines set by law. If instead the student has only registered to the CISIA TOLC portal, they may request the modification or cancellation at any time.

In the case of use of the service by students with disabilities or with LD, CISIA will process personal data and information regarding the state declared only to adopt the appropriate measures to ensure equal conditions during the tests. Therefore, with regard to the above-mentioned information, CISIA is the data holder.

Universities, on the other hand, will be responsible for the processing of personal data and special data of the above mentioned students, from the moment they receive the documentation justifying special needs. The students will send their medical certificates directly to the university where they intend to take the test.

For students who at the time of registration to the portal had not the possibility to enter their diploma marks, CISIA reserves the right to request this information from the National Student Register for the processing of data for statistical purposes.

CISIA, for the sole purpose of ensuring proper identification throughout the course of the test, requires the inclusion of the student’s personal photo at the time of registration on the TOLC@HOME portal. CISIA stores the data for a period of 3 years and the student, however, can exercise all the rights provided by current legislation, including the right to request cancellation at any time after the test. For the same purpose, CISIA requires the upload of an appropriate identity document which will be used to allow the regular administration of the test and to allow universities the necessary verifications of students who have taken a TOLC@HOME and are enrolling in that university. The CISIA shall retain the data for a period of 3 years or in any case for the time strictly necessary to carry out the above verifications.

For the TOLC@HOME, the virtual test room will be recorded and the data holder and the person responsible for personal data may review the recording.

The Virtual Test Room Supervisors may put candidates in the ZOOM breakout rooms to communicate with them without disturbing the rest of the room. The ZOOM “breakout rooms”, if used by the virtual test room supervisors, may be recorded by the virtual test room supervisors who, as persons responsible for personal data, comply with the privacy policies agreed with CISIA.

It is the responsibility of each candidate to ensure that the camera on their mobile device does not capture objects present in the physical room in which the test takes place that could reveal sensitive information of the candidate and cohabitants.

 The video recordings of the virtual test rooms, as well as any recordings made by the supervisors in the “breakout rooms”, will be cancelled within 30 days following the TOLC@HOME.



Students who have regularly taken and completed the test, by making a valid and detailed request to the university centre chosen to take the test and selected during registration, can exercise their right to access the documents.

The university centre will request the test or part of it, as demanded by the student, to CISIA through the test unique identification code.

CISIA, within ten days from receipt of the request, will transmit to the person responsible of the centre, the test or part of it in electronic format, or alternatively provide the tools to view on screen the contents of the test taken.

The person responsible for the centre, or a delegate, summons the student to the university centre and shows them the requested test, also in the presence of a lawyer or an expert.

In particularly motivated and detailed circumstances, parts of a specific TOLC can be given to the student.

If a student had their TOLC@HOME cancelled due to failure to comply with the rules, for other wrongdoings, or for using the delivery client differently, they may request a review within 30 days from the test by sending a specific certified e-mail to cisiaonline@pec.it. CISIA shall send the competent commissions the communication in order to initiate, if the conditions are met, the review process, which shall be completed within the following 30 days.

 In the event of problems that make it difficult to take the TOLC@HOME, the candidates have the obligation to report these problems only and exclusively to the virtual test room supervisor during the administration of the TOLC.

 Reports presented after the TOLC@HOME has been finished – by clicking on the COMPLETE button – and after the results have been obtained, will not be accepted.

 It is in every way prohibited and it is punishable by law the reproduction and distribution of the questions contained in the TOLC of which CISIA has exclusive property.