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Rules TOLC



1.1 Definition

CISIA TOLCs (thereinafter TOLC) are admission tests that is instruments that help the students evaluate their selected study course and theri own knowledge before accessing the university as TOLCs are required to access most of the Italian university degree courses and are also applied to select students if the degree course has limited access. Those tests are promoted and managed by the Consorzio Interuniversitario Sistemi Integrati per l’Accesso, (Interdisciplinary Consortium of Integrated Systems for the Access, thereinafter CISIA).

TOLCs are provided following two different procedures:
– Physically, at the university centre rooms (TOLC on site) where there are specially equipped rooms approved by CISIA: there, the Commissions are designated for the partecipant’s identification and for the room vigilance during the test;
– Virtually, at the partecipant address (TOLC@HOME) using a virtual room system: the Commissions remotely identify and vigilate the partecipants, under each university’s responsability and coordination.

1.2 Structure

TOLCs are single tests, different for each partecipants, and it consists of a number of questions automatically and randomly selected from the CISIA TOLC database by a software owned, developed and managed by CISIA.
There are different types of TOLCs for each scientific disciplinary areas: TOLC-I, TOLC-E, TOLC-F, TOLC-B, TOLC-S, TOLC-SU, TOLC-AV, English TOLC-I, English TOLC-E and English TOLC-F, different also in composition and duration.
Each TOLC question submits five possible answers, and just one is correct.
The TOLCs in Italian include a section for the evaluation of the partecipant’s English language proficiency

For the year 2021, TOLC structures are as follows:
TOLC-I consists of 4 sections: Matematica, Logica, Scienze and Comprensione Verbale;
TOLC-E consists of 3 sections: Logica, Comprensione Verbale and Matematica;
TOLC-F consists of 5 sections: Biologia, Chimica, Matematica, Fisica and Logica;
TOLC-B consists of 4 sections: Matematica di base, Biologia, Chimica and Fisica;
TOLC-S consists of 4 sections: Matematica di base, Ragionamento e Problemi, Comprensione Verbale and Scienze di Base;
TOLC-SU consists of 3 sections: Comprensione del testo e conoscenza della lingua italiana, Conoscenze e competenze acquisite negli studi, Ragionamento Logico;
TOLC-AV consists of 6 sections: Biologia, Chimica, Fisica, Matematica, Logica e Compresione Verbale;
English TOLC-I consists of 4 sections in English language: Mathematics, Logic, Sciences and Reading Comprehension;
English TOLC-E consists of 3 sections in English language: Logic, Reading Comprehension and Mathematics;
English TOLC-F consists of 5 sections in English language: Biology, Chemistry, Mathematics, Physics and Logic.
All the information related to the English TOLCs are gathered in the purposely created section.

Information regarding the structure of each type of TOLC (the number of questions and the time available for each section and the subjects required) are always available and updated on the CISIA website, in each TOLC section.

1.3 Test database and validation

TOLCs may be generated automatically or selected from predetermined batches – that is from a series of tests previously created. They all have similar or comparable difficulties and originate from the CISIA TOLC database.
All the questions in CISIA TOLC database are protected and not public except for the TOLC-F questions which originate from a public database, available online to all users at the “Simulation and orientation tests” page on the CISIA website.The question databases are continuously updated and validated by scientific committees, expressly constituted and coordinated by CISIA.

1.4 Test providing

TOLCs are provided by each centre (a centre is an university didactic structure, adopting CISIA system).
TOLC date are scheduled by a calendar established by CISIA in accordance with the partecipating university centres; the schedule of the available booking dates is issued in the CISIA web pages. www.cisiaonline.it.

1.4.1 Test providing in computer labs at university

TOLCs are provided to the single partecipant by the IT CISIA platform in computer rooms purposely equipped and approved by CISIA.

1.4.2 Test providing at partecipant own address in dedicated virtual rooms

TOLCs are provided to the single partecipant by IT CISIA platform at their own home address: dedicated tools and technologies create virtual classrooms where a secure and controlled environment is recreated and where each partecipant can be correctly identified and can independently take the test. Virtual classrooms are created and managed by the university centres in collaboration with CISIA.

1.5 Assessment and results

The total score of each TOLC, except for the English language section, is the result of the amount of correct, incorrect and not-given answers, calculated as follows:

  •  +1 point for each correct answer;
  •  0 points for each not-given answer;
  •  -0.25 points for each incorrect answer

For the English language section, there is no penalty for wrong answers and the total score is calculated as follows: 1 point for each correct answer and 0 points for each incorrect or not-given answer.
Any university centre could calculate a new score using their own evaluating system and possible coefficients starting from the TOLC final score or from any single section and, then, indicating their own minimum threshold to access a course.

Test assesstment criteria and thresholds for accessing are separately established by each university centre and are available on their website, complete with all the useful information for the enrolment. In order to facilitate the spread of this information, CISIA website is updated with the links that lead to the related university websites.

1.6 TOLC Validity

University centres may adhere to the TOLC as well as university departments, schools and similar institutions (hereinafteru university centres or centres).
All the partecipating university centres guarantee the same procedures for providing the test to all the partecipants and better explained afterwards. For this reason, the result obtained in the same type of TOLC is valid, regardeless the providing procedure (on site or at home), for the admission to all university degree courses that have adopted that type of TOLC. The TOLC result is accepted at least for the calendar year in which it was taken.
If the TOLC scores results in some OFA (that is Additional Formative Requirement), the future student need to pay them off, following the procedures stated in the didactic regulation of that university, as provided by their current regulations, related to university where the student is enrolled at.


To take a TOLC, students must be enrolled in the fourth or fifth year of an Italian or foreign secondary school or have obtained a secondary school diploma in Italy or in another country (but recognised in Italy): if not, it may result in the refusal to recognise valid the TOLC result by the participating university.
Partecipants can take one single type of TOLC once a month, regardless the procedure and university centre may they have chosen.
The partecipants can not have two TOLCs of the same type booked at the same time, that is partecipants who already booked a TOLC but they haven’t taken it yet, they can not book another one of the same type.
They could book another one for the following month just the day after they took the test.


3.1. How to register and enrol

Please find below the steps to register to the service and book a TOLC:

1. Once users have created their own profile in the TOLC area on the cisiaonline.it portal, filling the provided form, a mail will be forwarded to the email address entered during registration, disclosing password and username for entering TOLC personal area on the CISIA portal (https://tolc.cisiaonline.it/studenti_tolc/login_studente_tolc.php); it is mandatory to click on that link in the email in order to confirm and activate the CISIA profile.

2. Once the partecipants have entered the TOLC personal area, using username and the password provided by CISIA, they can book a TOLC, selecting the procedure (TOLC@HOME, TOLC) and the type. Then it is possibile to:
a) choose a payment method;
b) choose the university centre and the date;
c) it is mandatory to upload the partecipant’s ID card (or passport): the document must be valid on the booking day. If partecipants are momentary devoid of it (because of thievery or lost), the related police report must be uploaded. The upload images must be in .jpg or .png and perfectly legible, otherwise TOLC can not be taken.

3. Once the partecipants have booked the TOLC, they can proceed with the payment. CISIA collects the fee on behalf of the University where the test have been booked, (virtually or physically).
Payment can be made by:

  • MAV
  • Credit card
  • myBank

The deadline to enrol for the chosen date is detailed in the following table:

Monday  2.00 PM – previous Tuesday
Tuesday  2.00 PM – previous Wednesday
Wednesday  2.00 PM – previous Thursday
Thursday  2.00 PM – previous Friday
Friday  2.00 PM – previous Friday

Should the deadline to enrol fall on a holiday, the deadline will be postponed to 2.00 PM of the next weekday.

3.2. Fee payment

For each test, partecipants shall pay CISIA an all-inclusive compulsory fee; CISIA collects the fee on behalf of the University where the test have been booked, (virtually or physically).
The fee is non-refundable and equal on all national territory and yearly set by the Board of Governors of CISIA. Even for 2021, the fee is set at 30,00€

Payment can be made through:
a) MAV bank payment slip
The MAV bank payment slip should be paid before the deadline stated on the MAV. CISIA may not guarantee a seat in the room, virtual ones included, for those students who did not pay the MAV before the deadline on the payment slip.
Once CISIA got positive response for the correct payment (it will take 2 or 3 working days), partecipants will receive an email at the address provided during the registration process confirming the booking of the test. The receipt will be stored in the partecipant’s TOLC Area in “Manage bookings” and it must be printed out (physically or digitally).

b) Credit card
Upon successful payment by credit card, the related receipt will be stored in the partecipant’s TOLC Area in “Manage bookings” and it must be printed out (physically or digitally).

c) myBank: the online payment by a direct bank transfer
Also in this case, the payment is promptely confirmed and the related receipt will be stored in the partecipant’s TOLC Area in “Manage bookings” and it must be printed out (physically or digitally).

Regardless the payment method, the booking is confirmed when the receipt is produced and stored in the partecipant’s TOLC Area, “Manage bookings”.
This receipt must be kept and shown for entering the room and gives the right to take the test. Should partecipants not receive payment confirmation or and not have the receipt, they will not be able to take the TOLC. Payment of the fee gives entitlement to take the selected TOLC for the chosen university centre and date.

3.3. Specific instances

3.3.1 Booking modifications

A TOLC booking can’t be deleted but date, centre and type can be modified by the partecipants in the “Manage booking” section in their own TOLC area. Changes are allowed if only the previous chosen date is still available.

3.3.2 Absences

Should the partecipants be absent on the test day for which they had paid the corresponding fee, they can book a new date, even for a different location using the fee paid for the previous booking since the day following the booked test date.
All the credits are indicated in the TOLC area.
The fee already paid can be used only within the same calendar year and for booking any type of test that may also be different from the one initially booked and paid for. The payments not used by the end of the calendar year cannot be used in the following years and will not be refunded.
Should the partecipants, after having used that credit for a further booking, be absent again, they shall not get another credit.

3.3.3. Technical issues

If, during the test (particulary during the TOLC@CASA), should some techical issues of different kind arise (i.e. loss of Internet connection, power interruption, audio or video issues), TOLC may be cancelled by the university centre. If so, a credit wilI be generated for each partecipant and it could be used to book a new TOLC or TOLC@CASA again. Even in this event, the credit can be used within the same calendar year and, if not used, it can not be refund.
The credit generated by the cancellation is not summable to the credit generated by the absence.

3.3.4 Test Invalidation

If, during the test, should the Test Room Supervisor (hereinafter Commissioners) find severe irregularities, wrongdoings or attempted wrongdoings (i.e. the use of the unauthorized devices, pursuit of hints or duplication of the questions), test could be bereft of validity. Such measure is taken by the university centre and results in the cancellation of the test, with any credit. So, in case of a re-booking, the partecipant needs to pay again the related fee.


4.1 TOLC at university (on site)

4.1.1 Access to the test room

The partecipants enrolled ina TOLC session should be in the test room (assigned by CISIA and reported on the “Payment and Enrolment Receipt)) at the university centre at least 30 minutes before the beginning of the test. That receipt should be printed (also in digital format) and exhibited on entrance.
Only this document gives access to the test room, together with an identification document.
The centres certify the entrance of the student in the test room either through a signature in the appropriate entrance register provided by CISIA or through other means put in place by the centres to certify entrance and exit.

4.1.2 Login details and identification code

Once the partecipant has entered the test room and has been identified, the Commissioners will hand them a paper with a login and password, as well as a unique identification code for the related TOLC, generated by the system for each specific partecipant in case of a start procedure on paper. The partecipant takes the test by entering the login and password provided.
The centres can also use a dematerialized system. In this case, partecipants, following the suggested procedure, will receive a login and password to enter in the system before the start of the test.
Once the login details are entered, the partecipant’s personal information will be displayed on the screen, the Commissioners will verify them and then, unlock and start the test.
By entering the credentials, the partecipant is officially taking the test and will receive a result even if they shouldn’t finish the test itself.
Alternatively, technologies proposed by CISIA may be made available and used by the Commissioners, aimed at reducing the use of paper and to achieve a greater precision and security in the partecipant’s identification and beginning phase of the tests.

4.1.3 Rules of conduct

Partecipants shall follow the test room rules of conduct (displayed on the computer screen before the test starts and available in the test rooms, in this regulations and in the General Conditions document) accepted during the TOLC booking.
Moreover, the partecipant should comply with the dispositions set by the Commission in each centre regarding the use of the test room and how the room should be left before the end of the time set for each TOLC.
If the partecipants do not follow the above rules, they may be made to leave the centre where the TOLC is taking place and will not be entitled to any kind of refund. In this case, the partecipant will be able to participate in the following TOLC session by paying again the required fee.

4.1.4. Timing and carrying out the test

The test takes place following the pre-established procedures and timing. Each section has a time limit and the partecipant can use all the time allocated for each section or can end the section in advance, losing the allocated time for that section.
During the test, only one break is permitted and it must be authorised by the Commissioners.
The break can last at the most 10 minutes and takes place at the end of a test section and before the start of the next one.
During the TOLC, partecipants may not use any calculation, learning or other tool of support and information and/or images from the test can not fraudulently be taken. On entrance, the Commissioners will withdraw any material not allowed (recording instruments, calculators, cell phones, video cameras, or other instruments).
Partecipants may use only the sheet of paper stamped by the Commissioners (provided at the time of access to the test room) and must bring with them only a pen for taking notes or other instruments previously authorized by the Commissioners.

4.1.5. Results

At the end of the test the partecipants immediately has the opportunity to view the summary data of the test, the score for each section, the total score expressed in absolute terms and the score of the English test.
The results, displayed on the screen, confirm that the data and answers given by the partecipant have been successfully saved.

4.1.6 Leaving the test room

All the participants, before leaving the test room, need to sign the exit in the provided register or through other tools adopted by the centres, to certify their entry and exit, then return the sheets of paper, given to them on entrance and used to make calculations and take notes, and collect any material left when entering the room.
Partecipants may finish the test and leave the test room only after 30 minutes from the beginning of the test by addressing the Commissioners and signing out on the register or through the instruments chosen by the centre to certify their entrance and exit. The score obtained at that time will be valid and acquired in the CISIA database.

4.1.7 Partecipants duties and fees

The partecipant is responsible for any damage or fraudulent actions against any resources made available by the university centre participating in the test.
In case of technical problems during the test, the partecipant must immediately inform the Commissioners, who will take the necessary actions according to the rules and procedures contained in the TOLC regulations of each centre.
In the TOLC area on the CISIA portal, the partecipant will find the same summarised information displayed on the screen at the end of the test and may print the certificate of the attendance at the TOLC, containing all the results they may have obtained. This certificate contains, in addition to the information mentioned above, also the location and date of the test.
The partecipant may also download and print the attendance certificate (without the results) and an additional document containing the detailed information of the scores, obtained in the different sections of the TOLC.


4.2.1 Equipment required to take the TOLC@HOME and preliminary instructions

To take the TOLC@HOME partecipants must guarantee they have the equipment listed below and complied with all instructions contained in the specifications “TOLC@HOME TEST ROOM CONFIGURATION, TESTING AND NETWORK REQUIREMENTS” which they receive by e-mail at the time of booking and to which they agree. These specifications are always available in the CISIA area.

Technical and digital requirements for taking the TOLC@HOME are:

  • A stable data network to access the Internet;
  • A desktop or laptop connected to the power supply and to the Internet where the partecipants can install possible specific applicatons, suggested by CISIA, in order to take the TOLC;
  • A smartphone or tablet connected to the power supply and to the Internet equipped with a video camera (hereinafter mobile device) that will be used as a tool for identification and control by the Virtual Test Room Supervisors (hereinafter Commissioners). The latest version of ZOOM app must be installed on the mobile device and it will be used to enter the virtual room. Blank sheets of paper to take notes and a pen;
  • The possibility to have an exclusive use of a room that complies with requirements described in the “TOLC@HOME TEST ROOM CONFIGURATION, TESTING AND NETWORK REQUIREMENTS” document.

Beside, it is mandatory that partecipants

  • Testing the correct usuability of the computer and of the mobile device, following the instructions received after the TOLC@HOME booking, that is on the computer for testing the TOLC@HOME delivery client and on the mobile device for the testing the virtual room;
  • Set the required equipment in time for taking the TOLC@HOME;
  • Set the room, where the partecipants will take the TOLC@HOME, following the CISIA’s instructions stated “TOLC@HOME TEST ROOM CONFIGURATION, TESTING AND NETWORK REQUIREMENTS” document;
  • Ensure that the connection of the computer and the mobile device is always active during the release of the TOLC@HOME, taking into account that the average data exchanged via computer will be around 50MB and those exchanged with mobile device around 1GB;
  • If required by CISIA, it is necessary to download the SEB (Safe Exhamination Browswer) on the computer, the one used for taking the TOLC: this request could be communicated by e-mail to the partecipant’s e-mail address indicated in the CISIA STUDENT and disclosed by the CISIA media channels, and unloading the “TOLC@HOME TEST ROOM CONFIGURATION, TESTING AND NETWORK REQUIREMENTS” document that tha partecipant needs to agree and sign again.

For the TOLC@HOME to be considered valid, the partecipant must remain connected throughout the duration of the test, both with the computer and with the mobile device. The consequences of any short disconnections will be managed by the Virtual Test Room Supervisor who will decide how to proceed.
Throughout the duration of the test, it is not possible to use other electronic devices or accessories as earphone, headphone, smartwatch, google glass, microphones, speakers.

4.2.2 Access to the virtual room for the TOLC@HOME

The virtual rooms, used for TOLC@HOME, are set as ZOOM meetings and are managed and administered by the Commissioners

The partecipants to a TOLC@HOME must connect to the TOLC delivery client or to the SEB app from their computer and to the virual test room from the mobile device, following the instructions and timing described in the “Payment and enrolment receipt”.
Before connecting, it is necessary to check that the provisions of point 4.1 above have been complied with, that is the room is correctly configured and the Internet connection is satisfying, or otherwise the partecipant will not be able to take the TOLC@HOME.
To start the access process, partecipant should enter their CISIA STUDENT area from their computer and follow the instructions to launch the TOLC delivery client from the computer or the SEB app
Once the delivery client, or the SEB app, has been activated, partecipants can connect, via their mobile device, to the virtual test room through the link received by e-mail or by scanning the QR code displayed on the computer screen.

On the TOLC client startup window, there will be displayed:

  • Partecipant’s personal information;
  • Login and password (already entered in the fields required to start the client).

After the login, on the computer screen, there will be displayed:

  • The control code that the partecipants need to show to Commissioners using their camera of the mobile device during the identification phase in the virtual test room;
  • The QR code that can be used to access the virtual test room from the mobile device. During this phase, the link to access the virtual test room will also be sent to the partecipant’s e-mail entered during registration. The link or the QR code should be used strictly on the mobile device

During the connection to ZOOM app, partecipants must observe a proper code of conduct and communicate with the Commissioners by raising the hand (in ZOOM App, click on the icon “All the partecipants” and then click on “Raise your hand”.
If required by the Commissioners, partecipants should:

  • Answer the roll-call;
  • Show their face through the mobile device camera;
  • Frame the control code, displayed on the computer screen in order to show it to the Commissioners;
  • Show to the Commissioners the room surroundings and workstation;
  • Set the mobile device behind them, according to the specifications contained in “TOLC@HOME TEST ROOM CONFIGURATION, TESTING AND NETWORK REQUIREMENTS” document and approved at the time of booking, so that the mobile device camera shows from behind both the workstation and all the surroundings.

Throughout the test, partecipants must remain silent to avoid disturbing the other candidates present in the virtual test room.
Partecipants may have only blank sheets of paper and a pen. If specific aids have been assigned, it will be integrated in the TOLC.If a reading tutor is required, some virtual room will be created to permit interaction between partecipant and the tutor, without disturbing the other partecipants.
Special delivery arrangements, as smaller virtual test rooms, are possible for the partecipants with disabililties ot LDs, as they may need further aids in addition to those already provided by the delivery client.
Once these preliminary steps have been completed, the Commissioners will start the test.

Would the partecipants face any techincal issues during the test, they must immediately contact the Commissioners by the individual chatbox, available on the client. The chat with the Commissioners must be activated by the hand icon button, in the top right in the TOLC page. Once the command has been activated, the Commissioners will receive an alert so they could start to chat.

TOLC will take place using a computer with the support of a TOLC delivery client which does not allow to open other browser window during the test and block the access of other computer devices or with the support of the SEB app.
The Commissioners are responsible for the accuracy of the carrying out of the TOLC. For this purpose, the Commissioners could have recourse to the collaboration of CISIA in order to verify any ambigous situations resulting in improper behaviours of any partecipants during the test. Also in this event, the Commissioners could cancel or invalidate the partecipant’s test.

Each virtual room is supervised by, at least, one Commissioners who is in charge for the centre and the management of all the procedures related to the access, identification, control and monitoring. CISIA staff could access to the virtual rooms in case of need or support, if required by the centre.

4.2.3 Rules of conduct

Partecipants must abide by the virtual test room rules of conduct contained in this regulation and in the specifications “TOLC@HOME TEST ROOM CONFIGURATION, TESTING AND NETWORK REQUIREMENTS” document which they receive by e-mail and accept at the time of the booking of the test and that can always be found in the CISIA STUDENT area
The login will be valid as entry signature and clicking on the “COMPLETE” button, at the end of the test, will serve as exit signature and declaration of regular execution of the test.
Partecipants are responsible for completing the test. Failing to do so may entail the non acknowledgement of the correct execution of the TOLC@HOME.

The test could be suspended or, possibly invalidated, if, throughout the test, the partecipant do not:

  • keep the camera of the mobile device turned on;
  • keep the microphone of the mobile device turned on and not use any other instrument connected to it;
  • keep the environment adequately lit;
  • remain silent during the test;
  • carry out the control operations required by the Commissioners at any time;
  • allow other people to enter the room where the TOLC is taking place.

For any technical or procedure issue, partecipants may communicate with the Commissioners through the individual chat available on the videoconference app (before the test starts) and on the TOLC delivery client (after the test started).
The Commissioners, at least one for each virtual room, are in charge for verifying the correct carrying out of the TOLC@HOME. They can ask the candidate at any time to show the surrounding environment or speak..
They, therefore, constantly monitor that the proper conditions for carrying out the test are maintained; so the may ask the partecipant, at any tume, to show the surrounding enviroment or to speak out.

The Commissioners can:

  • view the physical enviroment or room
  • view the partecipant’s face in physical enviroment or room;
  • view in order to check the partecipant’s identity document, previously uploaded;
  • view the code control displayed on the computer screen and place the mobile device behind the partecipant;
  • check that the partecipant’s mobile device camera and microphone are always turned on throughout the test;
  • redo a video and audio check of the room;
  • Interrupt/suspend the test at any time should there be cases or attempts of misconduct;
  • Invite other supervisory personnel inside the virtual test rooms for support and give them management authority over the virtual room and therefore assist in the work of identification and supervision.

Should the Commissioners encounter technical problems on their equipment or for any other temporary need, they can be replaced by the CISIA staff who will carry on the identification and supervision operations
Should the supervisor not be able to re-enter the virtual room within 30 minutes from the occurrence of the problem, the TOLC may be cancelled and rescheduled.
The Commissioners are required to suspend the test if the partecipant leaves the virtual room or turns off the camera or the microphone or if the Commissioners detects incompatible noises coming from the partecipant’s physical room.
Should the Commissioners consider the wrongdoing particularly serious by their unquestionable judgement, they may also proceed to the immediate cancellation of the partecipant’s test.
The Commissioners and the partecipants can communicate bu the computer chat.
If partecipants encounter technical problems or malfunctions they can chat and ask for assistance to the Commissioners who, once the problem has been solved, can proceed and reactivate the login details to restart the test.
If it is not possible to use the chat, the Commissioners could contact the partecipant by telephone.
In case of technical problems that cannot be attributed to the partecipant and cannot be solved, the partecipant receives a credit for booking another TOLC (the TOLC is canceled). This cancellation entitles the partecipant to book another TOLC without paying and it does not compromise the generation of the credit in the event of the partecipant’s absense.
Failure to comply with the rules contained in this regulation will result in the invalidation of the test. In this case, the partecipant will not be entitled to any reimbursement nor credit. The partecipant may take the TOLC in future sessions by paying the fee again.

4.2.4. Timing and carrying out the TOLC@HOME

The test takes place following the pre-established procedures and timing. Each section has a time limit and the partecipant can use all the time allocated to each section or close the section in advance. The remaining allocated time of that section will be lost.
During the test there can be only one break and it will be authorised by the Commissioners. The break can last at the most 10 minutes and takes place at the end of a test section and before the start of the next one.
During the TOLC@HOME partecipants cannot use any calculation, learning or other tool of support other than those granted to students with disabilities or LD.

If unsolvable problems may occurr during the test, the Commissioners, with the approval of CISIA and the seats are available, can decide to shift the partecipant to the recovery virtual room. These virtual rooms and the related recovery sessions are available in two different time:

  • In the afternoon of the same TOLC day, if the problems occur in the morning session;
  • The day after the TOLC date, if the problems occur in the afternoon session.

It is not possible for the partecipants choose when take the recovery TOLC and they must be available to take the recovery TOLC according the indications provided by the centre, otherwise they could not take the TOLC in that session.
The partecipants, who are shifted in the recovery rooms, receive an automatic e-mail from CISIA, indicating day and timing of the recovery test and how to access to the TOLC without extra costs.

4.2.5 Results and verification of the outcome of the TOLC@HOME

The results are immediately available at the end of the test and become official at 7.00pm, after two days after the TOLC@HOME.
Once the test has been completed, the Commissioners can access the recordings and verify the correct execution of the tests. They can also take into account any reports made by CISIA of any unusual behaviour in the use of the client or of the SEB app.

Within 48 hours after taking the TOLC@HOME, partecipants who have correctly executed the test, by following the rules and procedures indicated in this regulation, and who have used the delivery client correctly, will have their TOLC@HOME results approved and may access the results certificate. Also within 48 hours the score obtained can be collectedd by the centres that accept the results of the TOLC@HOME.


TOLC contents are exclusive property of CISIA and shall not be disclosed in any form by the partecipants.
By registering to the CISIA portal, the partecipant accepts in full all the conditions and points specified in this TOLC regulation.
The use of the service is subject to the acceptance of the conditions, stated in this regulation and in the booking form, at the time of registration


During the registration to the CISIA STUDENT area of the CISIA portal, partecipants may declare if they have any disability or specific learning disability (LD).
In these cases, partecipants indicate the centre(s) where they will take the test and provide the chosen centre(s) the necessary certificates and documents using a specific document uploading form provided by CISIA.
CISIA will provide the partecipant the details of the appropriate offices in each selected centre and the partecipant agrees to contact them (if required by the centre) and arrange the specific measures necessary to take the TOLC, in compliance with the current regulations. The partecipants, that should subsequently select a new different centre from the one previously indicated during registration to the CISIA portal, will be asked to fill the form and upload the required documenta gain.
In those cases in which it is not possible to use a computer, CISIA will provide a paper TOLC that the centres use, in support the partecipant’s need.


Individuals interested in taking a TOLC transfer their personal information directly to CISIA that acts as data holder.
Therefore, CISIA will process partecipant personal information for its institutional purposes and its statutory policies in compliance with current laws and regulations. Personal information can also be used in anonymous and aggregated form for research and statistic publications.
The results of the tests may be communicated to the universities in their capacity as third party recipients in accordance with Art. 4, points 10 and 11 Reg. UE 2016/679.
If instead the result obtained in the TOLC is used by the partecipant to attend a specific enrolment procedure, the related university will be the data holder of the information received directly from the partecipant and of that provided by CISIA as independent data holder.
The partecipants who took a TOLC may not request the cancellation of the results achieved before the deadlines set by law. If instead they just registered to the CISIA TOLC portal, they may request the modification or cancellation at any time.
In the case of use of the service by students with disabilities or with LD, CISIA will process personal data and information regarding the state declared only to adopt the appropriate measures to ensure equal conditions during the tests. Therefore, with regard to the above mention information, CISIA is the data holder.
Universities, on the other hand, will be responsible for the processing of personal data and special data of the above mentioned partecipants, who will send their medical certificates directly to the university where they intend to carry out the test.
For partecipants who, at the time of registration to the portal had not entered the diploma marks, CISIA reserves the right to request this information from the National Student Register for the processing of data for statistical purposes.
CISIA, for the sole purpose of ensuring proper recognition throughout the course of the test, requires the inserting of the user’s personal photo at the time of registration on the TOLC portal. CISIA stores the data for a period of 3 years and the user, however, can exercise all the rights provided by current legislation, including the right to request cancellation at any time after the test.

For the TOLC@HOME, CISIA requires the inserting of the partecipant’s identidication document in order to permit the Commiss to conduct a regular course of the test and the university to verify, if necessary, the personal data of the partecipant, who took the TOLC, during the enrolment process. CISIA stores the data for a period of 3 years or in any case for the time strictly necessary for carrying out the above verification,
For the TOLC@HOME, the entire virtual meeting session of the set virtual room will be recorded. This recording could be purely viewed by the Test Room Commission and by the Exclusive Referent of the centre, appointed by the Responsible of the Data Processing.
The Virtual Test room Commissions could create breakout rooms within the ZOOM meetings and include there some candidates in order to communicate with them without disturbing the rest of the virtual room participants. In the case of use of the ZOOM “Breakout Rooms” by the Virtual Test room Commissions, the related sessions within the “Breakout Rooms” may be recorded by the Commissioners who, as managers and processors, comply with the policies for privacy agreed with CISIA
It is the responsibility of the each participants to ensure that the camera of their mobile device does not frame objects and things present in the physical room in which the test will take place that could reveal the sensitive data of the partecipants or their cohabitants.
The recordings of the virtual rooms, as well as the recording in the “Breakout Rooms”, will be erased within 90 days from the TOLC@HOME.


Partecipants who have regularly taken and completed the test, by making a valid and detailed request to the university centre which managed the test, can exercise their right to access the documents.
The university centre will request the test taken by the partecipant or part of it, to CISIA using the test unique identification code.
CISIA, within ten days from receipt of the request, will transmit to the person responsible of the centre, the test or part of it in electronic format, or alternatively provide the tools to view on screen the contents of the test taken.
The person responsible for the centre, or a delegate, summons the partecipant to the university centre and shows them the requested test, also in the presence of a lawyer or an expert.
In specially motivated and detailed circumstances, parts of a specific TOLC can be given to the partecipant.
If a partecipant had their TOLC@HOME cancelled due to failure to comply with the rules, for other wrongdoings, or for using the delivery client or the SEB app differently from what is specified in this regulations and in the TOLC@HOME TEST ROOM CONFIGURATION, TESTING AND NETWORK REQUIREMENTS document, they may request a review within 30 days from the test by sending a specific certified e-mail to cisiaonline@pec.it. CISIA shall send the competent commissions the communication in order to initiate, if the conditions are met, the review process, which shall be completed within the following 30 days.
If any possible problems occur and make the carrying out of the TOLC very difficult, partecipants are obliged to report these issues only and exclusively to the Commissioners during the test. No timely reports or presented after the end of the TOLC@home, that is once the FINISH button has been clicked and the result has been displayed, will be accepted.
It is in every way the reproduction and distribution of the questions contained in the TOLC of which CISIA has exclusive property.